Privacy Notice

I take your privacy seriously and will only use your personal information to provide the services you have requested of me.

When you supply your personal details to me they are stored and processed for 4 reasons:

1. I need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment, and my agreement to provide that care, constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that I would not be able to provide treatment.

2. I have a ‘Legitimate Interest’ in collecting that information, because without it I could not do my job effectively and safely.

3. It is important that I can contact you in order to confirm your appointments  or to update you on matters related to your medical care.

4. Provided I have your consent, I may occasionally send you general health information in the form of marketing materials. You may withdraw this consent at any time – just let me know by any convenient method.

I have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask me to delete your records if you wish. Otherwise, I will retain your records indefinitely in order that I can provide you with the best possible care should you need to see me at some future date.

Your records are stored:

• on paper, in locked cupboards; the clinics are always locked and alarmed out of working hours.

• on my office computer in the case of correspondence, referral letters, invoices etc. This is password-protected.

I will never share your data with anyone who does not need access without your written consent. Only the following people will have routine access to your data:

  • Me, so that I can provide you with treatment
  • My reception staff, because they organise my diary appointments and reminders (but they do not have access to your medical history or sensitive personal information)

You have the right to see what personal data of yours I hold, and you can also ask me to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask me to erase your records.

If you feel that I am mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to me as the Data Controller: email me at: info@danielmaxwell.com

If you are not satisfied with the response, then you have the right to raise the matter with the Information Commissioner’s Office.